Missed Opportunity ::Post Purchase Customer Feedback
Some time back I bought a new Car, I got a very good deal as the sales for that Car were sagging. I got a follow-up call after a fortnight from the Car Manufacturer for feedback. It turned out to be a...
View Article9 Types of Businesses that MUST use Customer Experience Management tools
Every day we all experience different services & products. We love to revisit the places or businesses where constructive customer interaction happens. Thought of making a list of businesses where...
View ArticleWhat is Customer Experience Management?
Customer Experience (CE) is collection of all the experiences a customer has with a business / product or services. Customer Experience Management (CEM) is a set of disciplines and processes to...
View ArticleAre you a Customer Fearing v/s Customer Loving organization?
Oh my God! was a movie adapted from a very popular Gujarati Theatre Play. The movie is about certain institutions that may be misleading people in name of religion. The proposed antagonist in the...
View ArticleTop 15 Trends for Customer Service
Source: This is summary of report copied verbatim from Forrester Blog. For complete report: Refer Navigate the Future of Customer Service 2012 is still a vivid memory for most of us. But it’s time to...
View Article8 things to look for in a Customer Feedback System
In today’s competitive world, it is very important for businesses to have solid customer feedback collection and management mechanism in order to build and deliver constant value to their Customers....
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38 Customer Service Trends you cant ignore
38 Trends that will make businesses think twice before ignoring Customer Service. Read On – The post 38 Customer Service Trends you cant ignore appeared first on Customer360.
View Article3 Rules for Customer Feedback
Customers time is very valuable & the access that we get to customers is only at those critical touch points. Hence, it is very important that we ask right questions, to right mediums, after right...
View ArticleAre You Listening to Your Most Important Customers?
A Normal or a Gaussian Distribution personifies many of the natural phenomena – However, its use in Social Sciences needs to be taken with a pinch of salt. However, we have always taken liking to the...
View ArticleSeven ways to get your customers to give their feedback
Regardless of the industry, product or services, customer satisfaction determines the future of a business. Not only does it make the customer base steady and loyal, but it also increases the potential...
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