38 Customer Service Trends you cant ignore

38 Trends that will make businesses think twice before ignoring Customer Service. Read On –

Outsourcing Customer Care
Amplify the Impact
Voice of the Customer Programs
Aligning the Mobile Strategies
Personalized Experience is Priority
To Formalize Agent Actions
Suite Solutions from a Single Vendor
FAQ Section
48% Customers Abandon the Site
Knowledge Management
Start Interaction in One Communication Channel
Do Other Things While Issue is Getting Resolved
Email Address
17% People Prefer Online Help
70% Organizations Using SaaS
Increase Agent Productivity & Satisfaction
Follow up with the Same Person/><br />
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Increase first-contact Resolution Rates
Customized Offers
Access to the Full Customer History
Improve the End-To-End Experience
Isuue Resolved in a Single Interaction
Harvested for Inclusion into Knowledge Bases
Click to Call
Expect Asssistance in Five Minutes
From Cost Center To Differentiator
Immediate Problem Solving with Customers
Voice is the Primary Communication
Follow-up After the Inquiry
A Telephone Number
Going Online to Find Best Products
Targeted Offers
Proactive Outbound Communication
Live Chat
12% Rise in Web Self-Service Usage
24% Rise in Chat Usage
25% Increase in Community Usage